Privacy Policy

1. Introduction

CopSecure, LLC ("CopSecure," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. By using the Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Email address, username, display name, and password when you create an account
• Profile Information: Avatar, bio, size preferences, and notification preferences
• Provider Information: Experience level, bots used, social media handles, and application details for Provider accounts
• Transaction Information: Purchase history, payment details, and checkout results
• Communication Data: Messages sent through our dispute resolution system and customer support inquiries
• Uploaded Content: Profile CSV files, checkout proof images, and dispute evidence

2.2 Information Collected Automatically

When you access the Platform, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Information: IP address, access times, pages viewed, and referring URLs
• Usage Information: Features used, actions taken, and interaction patterns
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction data from Stripe for payment processing
• Authentication Providers: Account information if you sign in through third-party services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Process transactions and manage payment services
• Create and manage your account
• Verify Provider applications and maintain platform integrity
• Facilitate communication between Buyers and Providers
• Resolve disputes between Users
• Send transactional emails and notifications
• Send marketing communications (with your consent)
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations
• Analyze usage patterns to improve user experience

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

Certain information is shared with other Users to facilitate transactions:

• Buyers can see Provider usernames, display names, ratings, and public profile information
• Providers can see Buyer usernames and uploaded profile information necessary to complete transactions
• Dispute information may be shared with the opposing party for resolution

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processing (Stripe)
• Email delivery (Resend)
• Cloud hosting and storage (Convex, Cloudflare R2)
• Analytics and monitoring services

4.3 For Legal Reasons

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Protect the rights, privacy, safety, or property of others
• Detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

If CopSecure is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Transaction records and dispute information may be retained for extended periods as required for legal and regulatory compliance.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

7.1 Account Information

You can access, update, or delete your account information through your account settings. If you wish to delete your account entirely, please contact us at privacy@copsecure.com.

7.2 Communication Preferences

You can manage your email notification preferences in your account settings. You can opt out of marketing emails by clicking the unsubscribe link in any marketing email. Note that you cannot opt out of transactional emails related to your account or purchases.

7.3 Cookies

Most browsers allow you to control cookies through their settings. However, disabling cookies may affect your ability to use certain features of the Platform.

7.4 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

7.5 European Residents

If you are located in the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, port, and erase your data, and the right to restrict or object to certain processing.

8. Children's Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. By using the Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: